Effective Date: January 1, 2025
At von Trapp Family Lodge & Resort, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services. By accessing our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information, including:
Personal Information: When you book a stay, register for events, or subscribe to our newsletters, we may collect your name, email address, phone number, mailing address, payment details, and other necessary details.
Non-Personal Information: We may collect data such as your IP address, browser type, device information, and browsing behavior through cookies and other tracking technologies.
Booking and Reservation Information: Details regarding your stay, such as check-in/check-out dates, room preferences, and special requests.
Guest Preferences and Interests: Information about activities and services you are interested in to enhance your experience with us.
How We Use Your Information
The information we collect is used to:
Process and confirm bookings and reservations.
Communicate with you regarding your stay, promotions, and special offers.
Improve our website, services, and guest experience.
Personalize your experience based on your preferences and interests.
Comply with legal requirements and protect our property and guests.
Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
Service Providers: Third-party vendors who assist with payment processing, customer support, marketing, and website operations.
Legal Authorities: If required by law, we may disclose your information in response to legal requests, court orders, or government inquiries.
Business Transfers: In the event of a merger, sale, or business restructuring, your information may be transferred as part of our assets.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us understand website traffic, remember your preferences, and deliver relevant advertisements. You can manage your cookie settings through your browser preferences.
Data Security
We implement security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to:
Access and request a copy of your personal data.
Correct or update inaccurate information.
Request deletion of your personal data.
Opt-out of marketing communications.
To exercise your rights, please contact us using the details below.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
von Trapp Family Lodge & Resort
700 Trapp Hill Road
Stowe, VT 05672
info@vontrappresort.com
800-826-7000 x 1
